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Common FAQs

Where can I buy Satéur™ jewelry?

Please be aware, that as the business grows it does mean that we are vulnerable to fake accounts claiming to sell Satéur™ jewelry. Therefore, when placing an order with Satéur™, please order from sateur.com, as this is the only place in which you will find real and authentic Satéur™ jewelry and accessories.


Please tell me what this stone is made of, it’s hardness?

Satéur Stone is specially formulated with rare minerals using our unique, exclusive formula in the Satéur™ laboratory and has a Mohs scale of 8.8, you cannot differentiate it from diamonds with the naked eyes. Our experts have created this high-grade Satéur Stone in one of the best state-of-the-art laboratories in the world to deliver to you a finely-crafted, gemstone, so brilliant beyond your wildest imaginations. It is an eternally brilliant gemstone that looks exactly like a diamond with no touch of distinction between them. Also, as extremely durable as a diamond when worn on a daily basis. Unbelievably tough and impossible to scratch its body surface.


What of material is the Satéur™ band made of?

The ring material is made from Platinum-Plated Silver, perfectly cut to compliment the cold brilliance of the Satéur™ stone.


I want to place an order but I am not exactly sure what my ring size is?

Our size requirement for the Satéur™ is standard US size, please feel free to use the ring chart below to confirm your ring size before placing your order: https://www.sateur.com/wp-content/uploads/2019/08/ring-size.jpg.


What are your payment options?

We have made it very easy for you to own a Satéur™ by providing you with a sweet motley of payment options. You can pay with your Visa, MasterCard, Discover, Amex and the ever-reliable payment buddy, Paypal.


May I know what the stone from the Satéur™ is made of?

Satéur Stone is formulated in our state-of-the-art laboratory with rare minerals using our unique, exclusive formula and has a Mohs scale of 8.8. This makes it a little softer than Sapphire & Ruby (9.0), but harder than Pearl (2.5), Moonstone (6.5), and Emerald (7.5).


Do you offer any smaller or bigger ring sizes?

Please be advised that you can only select a Satéur™ from size 5 to 9.

If you’re looking for the size 5 below or higher than size 9, it means we would have to produce a custom Satéur™ for you. This custom beauty of yours might take 2-3 months and you’ll have to pay an extra $29.95 to get it.

To place your order now, please go to https://www.sateur.com/ring/, just put in size 5 then go to https://www.sateur.com/ring-size-customisation/ to place the correct size of your ring.

You’ll receive two order numbers on this and once it’s processed, please email us immediately for us to proceed with your modification request.


How much is the Satéur™ ring?

The price starts at $199 (currently on sale for only $98), which is only 1% the cost of a 2-Carat diamond, an equivalent of the Satéur™. This means you can take advantage of this  goodwill offer since the discount is ongoing and guess what?

We ship for free too! Please go to https://www.sateur.com/ring/


Do you have a warranty on the Satéur™ ?

Yes! Every Satéur™ comes with a limited 1-year warranty that protects it against damage to the stone and any changes in color, clarity or brilliance. We got you covered, mate!


I placed the order but I selected the wrong size, Can I change it?

Yes, we can change it as long you email us within 12 hours you created your order. Nothing to worry about now, feel free to order more than one!


Can I upgrade my order from 1.5 carats to 2 carats?

Yes! If you wish to change the carat of your order, we highly advise you to please create a new order on this link: https://www.sateur.com/1-5-carat-upgrade-to-2-carat/

Once your order is placed, please email us immediately and we will manually change your order to 2-Carat right away. No stories, no delays.


Is it Normal for Sterling Silver Rings to Change Colors?

Yes. There’s one major myth about jewelry that turns your fingers green– and we want to put it to rest. Just because your fingers turn green while wearing a silver ring, does not mean that the ring is fake silver or low quality. The real reason behind the development of a green tint on your skin lies in a ring’s metal composition. There are a few important things to know about your sterling silver rings:

  • Pure silver generally takes a liquid form.
  • For this reason, jewelry made from silver needs to be alloyed, or blended, with another type of metal.
  • The most common type of metal combined with sterling silver for the purpose of jewelry-making is copper.
  • When your jewelry is made of 925 Sterling Silver either alone or coated with 14kt Yellow or Rose Gold, it means that the composition is 92.5% pure silver which has been alloyed with 7.5% copper. The mix with copper provides the durability and workability necessary to create jewelry.

Is it possible to send my order with DHL / UPS / Express Delivery?

Yes! For express delivery orders, you have to place your order first using this link: https://www.sateur.com/ring/ then click this link: https://www.sateur.com/worldwide-dhl-shipping-fee/ add to cart, and place your order together.

You’ll receive an email notification for these orders and once received, please notify us immediately for us to proceed with the shipment.


How long does it take to deliver?

When you place an order for a Satéur, work begins immediately on your Satéur stone as each is handmade by our technicians. Completion and dispatch takes approximately 5-7 business days.

For all US orders, I’m pleased to let you know that delivery is fast and gets to you in 5-8 business days and 8-15 days for other nations. We work with major couriers and postal services worldwide to ship your orders, for example, USA (FedEx/USPS), Canada (Canada Post), United Kingdom (RoyalMail), Australia (Australia Post/Fastway), etc. Please see the estimated delivery date for each country at checkout.


Where are your products from?

We are a Canada-based company, with a US-registered address. Our commitment is to provide the highest-quality gems to our customers and we are confident that you will love our exclusively-created Satéur Stone™.


How can I track my shipping?

We don’t send out tracking codes automatically, instead, we send shipping updates to your email and text whenever it’s been shipped or when it is close to delivery. You can reach out to us at info@sateur.com if you want an update of the shipping situation. This is when we can provide a tracking code to you.


What do I do if I have not received a confirmation email?

Order confirmation emails may take up to 30 minutes to hit your inbox. Please make sure to check your spam folder, and add our email info@sateur.com to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us at info@sateur.com and we will get it sorted out in no time.


Do you ship worldwide?

Yes, we ship our products globally. Regardless of your location, we can get your Satéur™ to you as soon as you order it.


What time are deliveries usually made?

Items are delivered via the local postal service usually during business hours. (Monday-Friday, 9am-5pm)


I selected normal shipping but would love to receive my delivery faster, is it possible?

As long as your order is still in our warehouse and not yet shipped, yes, we can change it for you. Please email us immediately for us to proceed with the modification.


I want to change my order

Please be advised that for any changes in your order, you will be provided a limited window of 1 hour (60 minutes) to cancel the order and proceed on a new one for any modification you would like to make.

For cancellations and changes, please send us an email via info@sateur.com so we can take care of your request immediately.

Any modification or change made AFTER this timeframe will incur a service fee of $19. This is because after an hour your order is going to be directly shipped to the warehouse for final touches in preparation of your order processing and delivery.

If this is the case, kindly visit the below link so you can initiate the change of order request.

https://www.sateur.com/sateur-fee-size-change-address-change/

This guideline applies on the below line items:

– Changing the Item and Size
– Changes in the billing or shipping address
– Adding Items in your order
– Changing the shipping method

After the time frame indicated above we will be unable to cancel your order and you may need to follow our returns process policy. (https://www.sateur.com/customer-help/returns-and-exchanges/)

Lost orders due to incorrect address will also not qualify for replacement and refund.


How can I change my address after receiving confirmation of shipping?

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer. We are sorry about this but it appears our hands are completely tied in this scenario painted.


I sent an email requesting a change in my shipping address in my order and this was confirmed as changed. However, I received an email that still has my old details. What could be the issue here?

Don’t be alarmed if you receive an email that has your old shipping address. Once you receive a confirmation email from us that your order has been changed, then have faith in us that our warehouse team has changed it for you.


How do I access further support on a challenge I have?

Our customer service team is ready to answer further questions you may have. Please email us at info@sateur.com and we will resolve your challenge quickly.


I am unable to view my email correctly?

If you are unable to view an email from us correctly, please reach out to us and we will resend you another one right away!


I received a message telling me my order is not completed then I placed another order again but ended up being billed twice.

The message you received was due to your other unsuccessful order.

Please do not worry, just let us know and we will take care of the cancellation of your duplicated order for you.

We will take care of the duplicate order provided that your correct order is the same in terms of the item you ordered and shipping address details.


What is your refund policy?

Please be advised that all items purchased during our special site-wide sale are non-refundable. However, items purchased (unworn, with tags, in original packaging) are eligible to return for store credit or direct size exchange only. Credit or exchange requests will only be honored within 90 days of placing your order. Store credit discount codes cannot be retro-applied or stacked. Please note, if any shipping cost was involved, the original shipping costs (US$5.95 or US$19.99 for DHL/UPS Shipping) cannot be refunded and you will be responsible for covering the cost of return shipping.


Do you offer Money-Back Guarantee?

We want you to be 100% satisfied with your purchase, and stand by the quality of our products.

Please note we can only accept back Satéur products that were directly purchased through sateur.com, we cannot accept products that were purchased from a third-party retailer.

If you spot any differences between our stone or diamond, you can apply for the money-back guarantee.

To be eligible you must:

1. Tell us where is/are the differences you spot.
2. Show us a photo you compared with a diamond of the same cut.
3. Return the product to us with original packing.

After the 30-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product first after their purchase so you experience the next generation of sparkling stone today.


What can I do if I received a damaged item?

If you have received a damaged item, please let us know immediately so we can resolve the issue as soon as possible!

**We are not responsible for any damages caused by wear and tear if the item does not fit due to issues with sizing. If it doesn’t fit your finger, kindly let us know immediately so we can arrange a return. Damages caused by refitting and resizing on your own before returning will not be accepted**

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Disclaimer: Names, characters, places and incidents either are products of the author’s imagination or are used fictitiously. This is a work of fiction. Any resemblance to actual events or locales or persons, living or dead, is entirely coincidental.

© Satéur 2019 — All Rights Reserved.

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