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Common FAQs

General Information

What is the Satéur™ stone and how hard is it?

Satéur Diamond is specially formulated with rare minerals using our exclusive, original process in Satéur™ laboratory and has a Mohs scale of 8.8. This is a little softer than Sapphire & Ruby (9.0), but harder than Pearl (2.5), Moonstone (6.5), and Emerald (7.5).

With brilliance that shines at a refractive index of 2.39 it is virtually the same and indistinguishable from a diamond by the naked eyes.

Our specialists have produced every high-quality Satéur™ Stone in one of the best state-of-the-art laboratories in the world to bring to you a finely crafted, eco-friendly piece of jewelry, so dazzling beyond your wildest imaginations.

It is an eternally brilliant gemstone that looks exactly like a diamond with no touch of distinction between them. It’s also extremely durable as a diamond when worn on a daily basis. Unbelievably tough and impossible to scratch its body surface.


What is the band material?

We are offering two variants of the band material. The 925 Silver and the 18K White gold option. 

925 Silver- It’s Platinum-Plated Silver. It resists corrosion and tarnishing and can stand up to high temperatures as well as stand the test of time, also to compliment the cold brilliance of Sateur Stone™.

18K White Gold- It is made up of pure gold, mixed with alloy metals that have a silvery-white colour, such as palladium and silver. 


Where can I buy Satéur™ jewelry?

Please be advised that ever since the business has grown into popularity, we have been targeted by fake websites claiming to sell Satéur™ jewelry. Therefore, to ensure that you will get our genuine products, please order only from sateur.com as this is the only place where real and authentic Satéur™ jewelry and accessories are sold.


How much is the Satéur™ ring?

The price starts at $196, which is less than 1% the cost of a 2-Carat diamond, an equivalent of the Satéur™. This means that you can take advantage of this amazing deal because the sale is underway and guess what? We ship worldwide for free too!


Where are your products from?

We are a Canada-based company, with a USA registered address. Our commitment is to provide the highest and the best of quality products to our customers. Satéur™ has a warehouse in 5 different countries. For efficiency, the products are stored and shipped via different warehouses. Dependent on the demand of the item, warehouse location, and customer location, shipping times can vary greatly. We are confident that you will love our exclusively-created Satéur Stone™.


Will it turn my finger green?

Pure silver generally takes a liquid form. For this reason, jewelry made from silver needs to be alloyed, or blended, with another type of metal. When a ring turns your finger green, it’s either due to a chemical reaction between the acids in your skin, or due to a reaction between another substance on your hand, like a lotion etc.


Do you ship worldwide?

Yes, we ship our products globally. Regardless of your location, we will get your Satéur™ processed and shipped to you as soon as you order.


Do you have a warranty on the Satéur™ stone?

Yes! Every Satéur™ comes with a limited 3-year warranty that protects it against damage to the stone and any changes in color, clarity or brilliance. We got you covered! Please note that any physical damage to stone will not be covered under warranty.


How do I know what my ring size is?

The Satéur™ size standard is in US ring measurement. Feel free to use the ring chart below to confirm your ring size before placing your order. Click here to view.


Do you offer smaller or bigger size rings apart from 5 to 9 size?

Yes we do offer. Our general size is from size 5 to 9.

If you’re looking for the size 5 below or higher than size 9, it means we would have to produce a custom Satéur™ for you. This custom beauty of yours might take 2-3 months and you’ll have to pay an extra $29.95 to get it.

To place your custom order, please go to https://www.sateur.com/ just put in size 5 then go to https://www.sateur.com/ring-size-customisation/ and add in your cart. Once order is placed, please email us at [email protected] with the custom size ring for us to proceed with your modification request.


Do you offer custom engraving & custom design?

Currently, we only offer Satéur™ in 925 silver and 18K white gold form, and most of the rings are standardized and have our brand engraved on the pre-designed ring material, unfortunately we can no longer modify or customize what was originally engraved.


Do you sell loose stones?

Currently, we do not sell loose stones. Your feedback is very important to us. We will keep in mind your suggestion for future product designs.


Does my Satéur™ ring have a warranty?

Yes! Every Satéur ring comes with a limited 90-day warranty that protects against any changes in color, clarity or brilliance of the band. The warranty will start when you receive your item. After 90 days, the warranty will expire and you are no longer able to apply for replacement or return the product.

Orders

How can I track my order?

We don’t automatically send out tracking codes, rather we send notifications to your email and text whenever it’s delivered or close to being delivered.

You can always reach out to us at [email protected] if you want an immediate update on your order’s shipping situation and updates on your tracking information..


Do you offer any smaller or bigger ring sizes?

Please be advised that our general Satéur™ ring size is from size 5 to 9.

If you’re looking for the size 5 below or higher than size 9, it means we would have to produce a custom Satéur™ for you.

Your custom-made beauty can take 2-3 months to manufacture by hand and you’ll have to pay an extra $29.95 to get it.

To place your order now, please add the product in your cart, then go to the link: https://www.sateur.com/ring-size-customisation/ and add this in cart too and place the order while mentioning the correct custom size of your ring in the notes section.

After placing the order please email us via [email protected] for us to proceed with your modification request to confirm it.


Can I upgrade my order from 1.5 carats to 2 carats?

Yes! If you wish to change the carat of your order, we highly advise you to please create a new order on this link: https://www.sateur.com/1-5-carat-upgrade-to-2-carat/

Once your order is placed, please email us immediately and we will manually change your order to 2-Carat right away. Please note that this only applies to orders that has not shipped yet. Once it is shipped, we are no longer able to upgrade your order.


What do I do if I have not received a confirmation email?

Order confirmation emails may take up to 30 minutes to arrive at your inbox. In the event you do not find it in your email, please make sure to check your spam folder and also add our email [email protected] to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us at [email protected] and we will get it sorted out in no time.


I want to change my order that I already placed, how can I go about it?

Please be advised that for any changes in your order, you will be provided a limited window of 60 minutes (1 hour) to cancel the order and proceed on a new one for any modification you would like to make.

For cancellations and changes, please send us an email via [email protected] so we can take care of your request immediately.

Any modification or change request made:

1. AFTER 60 minutes will incur a service fee of $19. This is because after this time, your order is going to be directly shipped to the warehouse for final touches in preparation of your order processing and delivery.

This includes:

  • Changing the Item and Size
  • Changes in the billing or shipping address
  • Adding Items in your order
  • Changing the shipping method
  • Changing the name in the order.
  • Changing the phone number in the order.

Kindly visit the below link so you can initiate the change of order request: https://www.sateur.com/sateur-fee-size-change-address-change/

2. AFTER 12 hours, no further changes and modification can be allowed as the order is already final. In that regard, any chances will need to follow our returns process policy.

IMPORTANT: Lost orders due to incorrect address do not qualify for replacement and refund.


How can I change my address after receiving confirmation of shipping?

Under our terms & conditions, once an order has been sent out from our warehouse, any changes or modification to the order cannot be made further and it is the sole responsibility of the buyer to ensure that accurate address information are put in during check out. In the event that there is an inaccurate address detail that needs correction, it is imperative that you notify us within 12 hours prior to your order being finalized.

Otherwise, once shipped, you can monitor your order and after it arrives locally, you can notify your local post office of the correct address so they can update and deliver your order to your correct address without any issues.


I sent an email requesting a change in my shipping address in my order and this was confirmed as changed. However, I received an email that still has my old details. What could be the issue here?

Don’t be alarmed if you receive an email that has your old shipping address. Once you receive a confirmation email from us that your order has been changed, then have faith in us that our warehouse team has changed it for you.


I am unable to view my email correctly?

If you are unable to view an email from us correctly, please reach out to us and we will resend you another one right away!


I received a message telling me my order is not completed so I placed another order again but ended up being billed twice.

The message you received was due to your other unsuccessful order.

Please do not worry, just let us know and we will take care of the cancellation of your duplicate order for you.

We will take care of the duplicate order provided that your correct order is the same in terms of the item you ordered and shipping address details.


I keep getting notifications regarding my order what is that, and can I opt-out from receiving them?

This notification are set in place to keep you updated regarding your order. You can always choose to opt-out from getting them via the ‘Unsubscribe’ button at the bottom of these messages.

Payments & Promotions

What are your payment options?

We made it very easy for you to own a Satéur™ by providing you with a hassle-free, set of payment options. You can pay with your Visa, MasterCard, Discover, and Amex. Please be advised that currently, we do not offer cash-on-delivery.


How long does your current promotion last?

Our pricing tends to fluctuate proportionally with supply and demand and the time frame on the promotional discounts does not have a definite timeline that it will be available until the supplies run out.


How long does your Gift Cards/Voucher last?

Our gift cards last 2 years from their effective/order dates.


I placed my order but forgot to put in my store credit, how can I use it?

We’re sorry but once your order is placed and payment is already made its way into the system, we are not able to refund the difference of the credit that you intended to use. For further support, please contact us via [email protected]

Technical

How do I access further support on a challenge I have?

Our customer service team is ready to answer any further questions you may have. Please email us at [email protected] and we will resolve your challenge quickly.


Do you have a support phone number?

Currently, our support lines are exclusively available through email via [email protected]. Support availabilities are from Monday to Friday, 9AM to 6PM EST. You can also contact us via Facebook and Instagram direct message.

 

 

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Disclaimer: Names, characters, places and incidents either are products of the author’s imagination or are used fictitiously. This is a work of fiction. Any resemblance to actual events or locales or persons, living or dead, is entirely coincidental.

 

© Satéur 2020 — All Rights Reserved.

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