Satéur Delivery Options

Satéur products are meticulously handcrafted by our team of professional craftsmen using the finest materials such as pure gold or 8-layer platinum-plated 925 silver.

Each piece is made to order and is crafted with the utmost attention to detail, ensuring that every product meets our high standards of quality and excellence. The process of handcrafting each piece takes time as it involves multiple steps such as cutting, polishing, and setting, ensuring that each piece is unique and of the highest quality.

We understand that waiting for a handmade piece can be difficult, but we assure you that the extra time taken to craft each piece is worth it for the final result. To give you an estimate of when you can expect your order to be delivered, please refer to the completion and dispatch time provided by us.

We offer two delivery options: standard and express.

Standard Delivery:

• Delivery fee: currently free (normally $8.97)
• Completion time: approximately 7-12 business days to complete and dispatch
• Delivery to US: approximately 3-5 business days from dispatch
• Delivery to other countries: approximately 7-10 business days from dispatch
• Estimated delivery date provided at checkout as well as on your confirmation email after placing your order.

Express Delivery:

• Delivery fee: $27.83
• Completion time: approximately 5-7 business days to complete and dispatch
• Delivery to US: approximately 2-3 business days from dispatch
• Delivery to other countries: approximately 5-7 business days from dispatch
• Estimated delivery date provided at checkout as well as on your confirmation email after placing your order.

We work with major couriers and postal services worldwide to ship our products. Delivery is usually made during business hours (Monday-Friday, 9am-5pm). Tracking information is not automatically provided, but can be requested by contacting [email protected]. Please note that international orders may be subject to import duties and levies in the destination country.

Satéur Delivery FAQs

What materials are Satéur products made of?
Our products are handmade by professional craftsmen and made to order with pure gold or sterling silver.

How long does it take to complete and dispatch an order?
Standard delivery orders take approximately 7-12 business days to complete and dispatch, while express delivery orders take approximately 5-7 business days to complete and dispatch.

How long does it take for an order to be delivered in the US?
Standard delivery orders are delivered to the US within approximately 3-5 business days from dispatch, while express delivery orders are delivered within approximately 2-3 business days from dispatch.

How long does it take for an order to be delivered to other countries?
Standard delivery orders are delivered to other countries within approximately 7-10 business days from dispatch, while express delivery orders are delivered within approximately 5-7 business days from dispatch.

Is the delivery fee for Satéur products currently waived?
Yes, the delivery fee for Satéur products is currently free. The normal fee is $8.97 for standard delivery.

How much does express delivery cost?
Express delivery costs an additional $27.83 on top of the cost of the product.

How can I find out the estimated delivery date for my order?
You can find the estimated delivery date for your order at checkout, as well as on your confirmation email after placing your order. This date is an estimate and may be subject to change based on various factors such as the availability of materials, the volume of orders, and the shipping destination. If you have any questions about the estimated delivery date for your order, please contact us at [email protected].

Does Satéur ship products worldwide?
Yes, we ship our products globally.

What time of day are deliveries usually made?
Deliveries are usually made during business hours (Monday-Friday, 9am-5pm).

Can I track my shipping?
Tracking information is not automatically provided, but can be requested by contacting [email protected].

How do I contact Satéur for shipping updates or to request a tracking code?
You can contact us at inf[email protected] for shipping updates or to request a tracking code.

Are there any additional fees for international orders?
International orders may be subject to import duties and levies in the destination country.

Are all Satéur products made to order?
Yes, all Satéur products are made to order.

How long does it take to make a custom order?
Custom orders take approximately 7-12 business days to complete and dispatch for standard delivery, and approximately 5-7 business days for express delivery.

Can I place a rush order?
Yes, you can choose express delivery for a faster turnaround time on your order.

What couriers and postal services does Satéur use to ship products?
We work with major couriers and postal services worldwide to ship our products. You can see a list of couriers by country above.

How do I know if my order has shipped?
We will send shipping updates to your email and text whenever your order has been shipped and when it is close to delivery.

Can I change the delivery address for my order?
Please contact us as soon as possible at [email protected] if you need to change the delivery address for your order. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been dispatched.

What if my order is lost or damaged during shipping?
If you have any issues with your order during shipping, such as if it is lost or damaged, please contact us at [email protected]. We will work with you to resolve the issue and ensure that you are satisfied with your Satéur purchase.