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Frequently Asked Questions about Satéur’s Diamond Alternative Jewelry

Table of Contents

Satéur FAQs: Everything You Need to Know About Satéur

What is Satéur?

Satéur is a brand of jewelry that offers visually-identical diamond alternatives made from a special, conflict-free gemstone. The jewelry is 8-layer platinum-plated 925 silver and provides a luxurious feeling at a fraction of the cost of traditional diamonds. Satéur’s gemstones are durable enough for daily wear and offer a unique style option.

How was the Satéur stone developed?

Satéur enlisted the help of eight expert gemstone engineers to design and create the ultimate diamond alternative. The prototype was tested in a laboratory for over six months at a cost of over $1 million before being placed into production. Satéur stones have been compared to diamonds of various colors, clarities, and cuts and were found to be virtually indistinguishable from the best quality diamonds by the naked eye.

What is the Mohs scale rating for the Satéur stone?

The Satéur stone has a Mohs scale rating of 8.8, which is slightly softer than sapphire and ruby (9.0) but harder than pearl (2.5), moonstone (6.5), and emerald (7.5).

What is the band material for Satéur jewelry?

Satéur offers two options for band material: 8-layer platinum-plated 925 silver and 18K white gold. The platinum-plated silver is corrosion and tarnish-resistant and can withstand high temperatures, while the white gold option is hypoallergenic and has a luxurious feel.

Is the Satéur stone the same color as a diamond?

Sateur matched up perfectly with the best quality diamond of colorless D, E or F, and with near perfect clarity of FL, IF, VVS1 or VVS2, and never has a test failing to match up with these diamond in test with the naked eyes.

Is the Satéur stone ethically-sourced?

Yes, the Satéur stone is a conflict-free gemstone and is ethically-sourced.

How does the Satéur stone compare to a diamond in terms of durability?

The Satéur stone is extremely durable and is virtually impossible to scratch when worn on a daily basis. It is comparable to a diamond in terms of durability.

Can the Satéur stone be used in engagement rings?

Yes, the Satéur stone can be used in engagement rings as a visually-identical and more cost-effective alternative to a diamond.

Is the Satéur stone suitable for daily wear?

Yes, the Satéur stone is suitable for daily wear and is durable enough to withstand the wear and tear of everyday life.

Is the Satéur stone hypoallergenic?

The Satéur stone itself is hypoallergenic, but the band material may affect those with allergies. The 8-layer platinum-plated 925 silver option is hypoallergenic, while the 18K white gold option may contain trace amounts of nickel.

Is the Satéur stone a good gift option?

Yes, the Satéur stone makes a great gift due to its luxurious feel and unique style. It is sure to impress and bring a smile to the recipient’s face.

Does Satéur offer a refund guarantee?

Yes, Satéur offers a 100% no-hassle refund guarantee. Please refer to Refund and Exchange page for further information.

Is Satéur popular among celebrities?

Yes, Satéur is popular among celebrities.

Does Satéur offer gift packaging?

Yes, Satéur offers luxurious gift packaging in the form of an orange leather gift box with a built-in LED light.

How is the 8-layer platinum-plated silver created?

The 8-layer platinum-plated silver is created using an exclusive technology that layers platinum onto 925 silver. This process resists corrosion and tarnishing and can withstand high temperatures.

Is the 18K white gold band hypoallergenic?

The 18K white gold band may contain trace amounts of nickel, so it may not be hypoallergenic for all individuals.

Can the Satéur stone be set in other types of metal bands?

Yes, the Satéur stone can be set in other types of metal bands, such as yellow gold or rose gold.

Does Satéur offer a warranty on its products?

Yes, Satéur offers a lifetime warranty on its products to ensure customer satisfaction. Please refer to warranty page for further information.

Is the Satéur stone environmentally-friendly?

Yes, the Satéur stone is environmentally-friendly as it is a conflict-free gemstone that does not contribute to negative environmental impacts.

Can the Satéur stone be used in other types of jewelry, such as earrings or necklaces?

Yes, the Satéur stone can be used in other types of jewelry, such as earrings or necklaces.

Is the Satéur stone graded by the GIA or other industry organizations?

The Satéur stone is not graded by the GIA or other industry organizations as it is a unique, man-made gemstone.

Does the Satéur stone have inclusions or imperfections like a natural diamond?

The Satéur stone does not have inclusions or imperfections like a natural diamond. It is a flawless, man-made gemstone.

Is the Satéur stone treated in any way?

The Satéur stone is not treated in any way. It is a natural, man-made gemstone.

Is the Satéur stone a good choice for those with allergies to certain metals?

Yes, the Satéur stone is a good choice for those with allergies to certain metals as the gemstone itself is hypoallergenic. The 8-layer platinum-plated 925 silver band option is also hypoallergenic.

How does the cost of a Satéur stone compare to a natural diamond?

The cost of a Satéur stone is significantly less than a natural diamond, costing less than 1% of a traditional diamond.

Is the Satéur stone a good investment?

The Satéur stone may not hold the same value as a natural diamond, so it may not be considered a traditional investment. However, it is a cost-effective and durable alternative to a diamond that provides a luxurious feeling.

Is the Satéur stone a synthetic diamond?

No, the Satéur stone is not a synthetic diamond. It is a unique, man-made gemstone that is visually-identical to a diamond.

Where are Satéur products made?

Satéur products are made in factories and warehouses located in the USA, Hong Kong, United Kingdom, and France.

Is it possible for Satéur jewelry to cause a green discoloration on the skin?

No, Satéur jewelry will not cause a green discoloration on the skin. This type of reaction is often caused by a chemical reaction between the acids in the skin or a reaction with another substance on the skin, such as lotion. Satéur uses 8-layer platinum-plated 925 silver and 18K white gold in its jewelry, which will not cause this type of reaction.

What metals does Satéur offer for its jewelry?

Satéur currently offers 925 silver and 18K white gold for its jewelry.

How do I clean my Satéur jewelry?

To clean your Satéur jewelry, you can use a soft, lint-free cloth and a mild soap and water solution. Gently rub the solution onto the jewelry and rinse with water. Dry the jewelry thoroughly with a soft cloth.

Can I swim or shower with my Satéur jewelry?

It is recommended to remove your Satéur jewelry before swimming or showering to prevent damage or tarnishing.

Can I wear my Satéur jewelry while exercising?

It is best to remove your Satéur jewelry before exercising to prevent damage or loss.

Can Satéur jewelry be worn as everyday pieces?

Yes, Satéur jewelry is suitable for everyday wear and is extremely durable. It is resistant to scratches and can withstand daily use.

How do I store my Satéur jewelry?

It is recommended to store your Satéur jewelry in a soft cloth pouch or jewelry box to prevent damage or tarnishing. Avoid storing the jewelry in direct sunlight or in high humidity areas.

Can I resize my Satéur jewelry?

Yes, Satéur jewelry can be resized to fit the wearer’s finger.

Does Satéur ship worldwide?

Yes, Satéur ships its products globally.

How do I determine my ring size?

Satéur uses US ring sizes. You can use the provided ring size chart to determine your size before placing an order.

Is it possible to order a Satéur ring in a size outside of the standard range of 5 to 9?

Yes, Satéur does offer sizes smaller or larger than the standard size range of 5 to 9 as custom orders. These sizes may take 2-3 months to produce and will require an additional fee of $29.95. To place a custom order, you can choose the ring you want and visit the custom size ring page https://www.sateur.com/ring-size-customisation/ on the Satéur website. Add the custom size ring item to your cart and checkout, making sure to include your desired size in the notes section during checkout.

Does Satéur offer custom engraving or design options?

Currently, Satéur does not offer custom engraving or design options. The brand’s jewelry is standardized and has the Satéur brand engraved on the pre-designed material.

Does Satéur sell loose stones?

No, Satéur does not currently sell loose stones.

Does Satéur offer a warranty on its products?

Yes, Satéur offers a limited lifetime Satéur Care warranty on its products for ultimate protection.

Can I return or exchange my Satéur jewelry?

Satéur offers a 100% no-hassle refund guarantee on its products. If you are not satisfied with your purchase, you can return it for a full refund or exchange it for a different item. Please refer to the refund and exchange page.

How long will it take for my Satéur jewelry to arrive?

Shipping times for Satéur jewelry may vary depending on the location, please refer to delivery page for further information.

Orders FAQ: Tips for Tracking, Customizing, and Upgrading Your Satéur Purchase

Affordable Engagement Rings

How can I track my Satéur order?

We will send notifications to your email and text when your order is delivered or close to being delivered. If you want an immediate update on your order’s shipping status and tracking information, you can email us at info@sateur.com.

Does Satéur offer sizes smaller or larger than the standard size range of 5 to 9?

Satéur’s standard ring size range is 5 to 9. If you need a size smaller or larger than this range, it will be considered a custom order. These sizes may take 2-3 months to produce and will require an additional fee of $29.95. To place a custom order, visit the custom size ring page https://www.sateur.com/ring-size-customisation/ on the Satéur website, add the item to your cart, and include your desired size in the notes section during checkout. After placing the order, email us at info@sateur.com to confirm your modification request.

Is it possible to upgrade my order from, for example, 1 carat to 5 carats or another carat size?

Yes, you have the option to upgrade your order from, for example, 1 carat to 5 carats by placing a new order within 2 hour of placing your original order. After placing the new order, email us at info@sateur.com and we will manually change your order to the desired carat size and cancel your previous order. Please note that this option is only available for orders that have not yet shipped and must be requested within 2 hours of placing the original order.

I haven’t received a confirmation email for my order. What should I do?

Order confirmation emails may take up to 30 minutes to arrive in your inbox. If you can’t find the email, check your spam folder and add our email address, info@sateur.com, to your email list to receive further updates. If you still don’t see the confirmation email after 30 minutes, email us at info@sateur.com

I want to change my already placed order. How can I do this?

You have a limited window of 120 minutes (2 hours) after placing your order to cancel it and place a new one with any desired modifications. To request a change and cancellation for your original order, email us at info@sateur.com. If you request a change after 120 minutes, a service fee of $19 will be required. This is because after this time, your order is already being prepared for manufacturing and shipping. No changes or modifications can be made to an order after 12 hours.

This includes:

Changing the Item and Size
Changes in the billing or shipping address
Adding Items in your order
Changing the shipping method
Changing the name in the order.
Changing the phone number in the order.

Visit the below link so you can initiate the change of order request: https://www.sateur.com/sateur-fee-size-change-address-change/

Can I change my address after receiving confirmation of shipping?

Once an order has been shipped from our warehouse, we are unable to make any changes or modifications to it. It is the buyer’s responsibility to ensure that the correct address is provided during checkout. If you need to correct an incorrect address detail, you must notify us within 12 hours of your order being finalized. After this time, you can monitor your order and notify your local post office of the correct address once it arrives in your area. Lost orders due to incorrect addresses do not qualify for replacement or refund.

How long will it take for my order to arrive?

Shipping times may vary based on the demand for the item, the location of the warehouse, and the customer’s location. Refer to the delivery page for more information.

Can I cancel my order after it has been shipped?

No, orders cannot be cancelled once they have been shipped. If you would like to return your order, please refer to our return policy.

I received the wrong item. What should I do?

If you have received the wrong item, please email us at info@sateur.com with your order number and a description of the issue. We will work with you to resolve the issue and get you the correct item as soon as possible.

I received a defective item. What should I do?

If you have received a defective item, please email us at info@sateur.com with your order number and a description of the issue. We will work with you to resolve the issue and get you a replacement as soon as possible.

Can I return or exchange my order?

We accept returns and exchanges within 30 days of receiving your order. Refer to our return policy for more information on how to process a return or exchange.

How do I process a return or exchange?

To process a return or exchange, please email us at info@sateur.com with your order number and a description of the issue. We will provide you with the necessary information and instructions on how to proceed.

How long will it take to process my return or exchange?

Return and exchange processing times may vary, but we will work to resolve your issue as quickly as possible.

Will I be refunded for my original shipping cost?

Original shipping costs are non-refundable. Only the cost of the item will be refunded.

I received a refund but I don’t see it in my account. Why?

It may take some time for the refund to be reflected in your account, as it depends on your financial institution’s policies. If you do not see the refund in your account after a reasonable amount of time, please contact your financial institution for further assistance.

Can I cancel my order after it has been shipped?

No, orders cannot be cancelled once they have been shipped. If you would like to return your order, please refer to our return policy.

I have not received my order. What should I do?

If you have not received your order, please check the shipping confirmation email for the tracking information. If the tracking information shows that the order has been delivered, please check with your neighbors or contact your local post office for further assistance. If the tracking information does not show any updates or the order has not been delivered, please contact us at info@sateur.com and we will work with you to resolve the issue.

How can I track my order?

We do not automatically send out tracking codes, but we will send notifications to your email and text when your order is delivered or close to being delivered. If you would like an immediate update on your order’s shipping situation and updates on your tracking information, you can email us at info@sateur.com.

I requested a change in my shipping address in my order and received confirmation that it was changed. Why did I receive an email with my old shipping address?

Don’t worry if you receive an email with your old shipping address after requesting a change and receiving confirmation of the change. Trust that our warehouse team has made the necessary updates to your order as confirmed in the email you received from us.

I am unable to view my email correctly?

If you are unable to view an email from us correctly, please reach out to us and we will resend you another one right away.

I received a message telling me my order is not completed so I placed another order again but ended up being billed twice. What do I do?

Don’t worry, just let us know and we will take care of cancelling your duplicate order. We will take care of the duplicate order provided that your correct order is the same in terms of the item you ordered and shipping address details.

I keep getting notifications regarding my order what is that, and can I opt-out from receiving them?

This notification are set in place to keep you updated regarding your order. You can always choose to opt-out from getting them via the ‘Unsubscribe’ button at the bottom of these messages.

Do you offer any promotions or discounts?

We do offer promotions and discounts from time to time. Follow us on social media or sign up for our email newsletter to stay updated on any current or upcoming promotions.

Do you offer a military discount?

Yes, we offer a military discount to active military personnel and veterans. Please email us at info@sateur.com with a valid military ID or proof of service to receive the discount.

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It's not Diamond. It's Satéur.

When it comes to finding the perfect engagement ring, style is important, but budget is even more crucial. Shopping for an engagement ring can be stressful, especially if you're not sure how much you should be spending. That's where Satéur comes in. Our mission is to bring you affordable engagement rings that are just as beautiful and brilliant as diamonds, without the steep price tag.

Using state-of-the-art technology, we are able to create stunning gemstones that are indistinguishable from diamonds with the naked eyes, but at a fraction of the cost. Our Satéur brand collection offers a premium alternative to regular diamonds, with the same size, similarities, cut, and brilliance at a price that is less than 1% of the cost of a diamond. That's right, you can get a gorgeous, high-quality engagement ring for just a fraction of the cost of a traditional diamond.

So why spend tens of thousands of dollars on a diamond when you can have a stunning, affordable engagement ring from Satéur? Our collection offers a wide range of styles and sizes to choose from, so you're sure to find something that fits your style and budget. Plus, with a 100% money-back guarantee*, you can feel confident in your purchase. Say yes to the ring of your dreams with Satéur engagement ring.