At Satéur, we are committed to ensuring your complete satisfaction with every purchase. Our products are not just exquisite pieces of jewelry; they are a symbol of our dedication to quality and customer happiness. That’s why we offer the Lifetime Satéur Care and the exclusive Lifetime Satéur Care+ options for our valued customers. Read on to understand how these policies work to provide you with peace of mind.
Lifetime Satéur Care
Our Lifetime Satéur Care is a testament to the confidence we have in the quality and craftsmanship of our products. This comprehensive warranty is designed with your needs in mind, covering a range of services to ensure your Satéur jewelry remains as perfect as the day you received it.
Manufacturing Defects:
Should you encounter any manufacturing defects with our jewelry, the Lifetime Satéur Care has got you covered at no additional cost. If you suspect a manufacturing issue, please reach out to us at [email protected] with:
– Clear photos showing all angles of the jewelry in question.
– Your name, order number, or the email address used for the purchase.
Our team will inspect the item and guide you through the next steps.
Servicing & Repairs:
We understand that jewelry, especially pieces worn daily, can experience wear and tear. Under the Lifetime Satéur Care, we offer repair and resizing services for all our products that don’t fall under manufacturing defects for a minimal service fee. To request these services, please contact us with:
– A description of the requested service.
– Clear photos of the item.
– Your name, order number, or the email address used for the purchase.
Upon receiving this information, our team will provide further instructions.
The Fine Print:
Please note that certain types of damage are not covered under manufacturing defects, such as:
– Discoloration or fading due to exposure to chemicals, swimming pools, hot tubs, or bathing.
– Damage due to normal wear, accidental damage, or mishandling.
– Loss of stones due to chipping, bent prongs, or misshapen settings from wear.
Also, our warranty does not cover items that are lost or stolen. Remember, any servicing or repairs done by anyone other than Satéur will void this warranty.
Lifetime Satéur Care+
For those seeking even more comprehensive coverage, we offer the Lifetime Satéur Care+ for a one-time fee of $79. This premium option extends our standard care to cover your complete order with no questions asked. Under this plan, we will repair or fix any issues without a service fee, offering you unparalleled peace of mind.
Please note, Lifetime Satéur Care+ must be purchased within 90 days of your original purchase date to be valid. This plan is applicable to all Satéur platinum, gold, or rose gold plated 925 Silver jewelry. However, it is important to remember that this extended care does not include Diamond & 18K gold items.
With Satéur, you can choose the level of care that best suits your needs, ensuring your beautiful jewelry remains a source of joy and pride for years to come.