Lifetime Satéur Care

Our Lifetime Satéur Care is a testament to the confidence we have in the quality and craftsmanship of our products. This comprehensive warranty is designed with your needs in mind, covering a range of services to ensure your Satéur jewelry remains as perfect as the day you received it.

• Manufacturing Defects:

Should you encounter any manufacturing defects with our jewelry, the Lifetime Satéur Care has got you covered at no additional cost. If you suspect a manufacturing issue, please reach out to us at [email protected] with:

• – Clear photos showing all angles of the jewelry in question.
• – Your name, order number, or the email address used for the purchase.

Our team will inspect the item and guide you through the next steps.

• Servicing & Repairs:

We understand that jewelry, especially pieces worn daily, can experience wear and tear. Under the Lifetime Satéur Care, we offer repair and resizing services for all our products that don’t fall under manufacturing defects for a minimal service fee. To request these services, please contact us with:

• – A description of the requested service.
• – Clear photos of the item.
• – Your name, order number, or the email address used for the purchase.

Upon receiving this information, our team will provide further instructions.

To contact us, please send us an email at [email protected] with the following details to begin the claim process:

• -Clear angles of the affected Satéur Gems®
• -Your name, order number and email used when placing the order

When we have received this information and our team goes through it to check the condition of the Satéur Gems®, we will contact you with more information on next steps.

Please Pay Attention Carefully

It’s important to note that not all claims will be attributed to a manufacturing defect. Some common gems issues that are not considered manufacturing defects include but are not limited to the following:

• Only Satéur Gems® is subject to the Lifetime Satéur Care, the jewelry is not included unless it’s a manufacturing defect, in which case we should be notified within 90 days.
• Discoloration or fading due to exposure to swimming pools, hot tubs, bathing or harsh chemicals found in everyday products
• Gems that are have worn out due to normal wear or other accidental damage
• Gems falling out due to chipping, bent prongs, or misshape setting due to wear and tear
• Please take note that our warranty doesn’t cover items that are stolen or lost

Kindly note that any maintenance, repair, resizing or other works done by anyone other than Satéur will void the warranty on the product.