Below are details of the different packages you can choose from:

• Lifetime Satéur Care

• -Included for all orders automatically
• -Help to repair the Satéur stone for a small repair service fee of $39 for Satéur Stone, Satéur moissanite, and Satéur color, and $59 for Ultimate Satéur Stone 2.0

• Lifetime Satéur Care+ 

• -For only $79, purchase this extra protection within 90 days of your purchase to cover your full order
• -It covers any issue with the stone, and offer direct replacement of your Satéur Stone (jewelry not included), no hassle, no questions asked.

Note that our Lifetime Satéur Care package only provides lifetime warranty and care to Satéur Stone, but not the jewelry.

To contact us, please send us an email at info@sateur.com with the following details to begin the claim process:

• -Clear angles of the affected Satéur Stone
• -Your name, order number and email used when placing the order

When we have received this information and our team goes through it to check the condition of the Satéur Stone, we will contact you with more information on next steps.

Please Pay Attention Carefully

It’s important to note that not all claims will be attributed to a manufacturing defect. Some common stone issues that are not considered manufacturing defects include but are not limited to the following:

• Only Satéur Stone is subject to the Lifetime Satéur Care, the jewelry is not included unless it’s a manufacturing defect, in which case we should be notified within 90 days.
• Discoloration or fading due to exposure to swimming pools, hot tubs, bathing or harsh chemicals found in everyday products
• Stones that are have worn out due to normal wear or other accidental damage
• Stones falling out due to chipping, bent prongs, or misshape setting due to wear and tear
• Please take note that our warranty doesn’t cover items that are stolen or lost

Kindly note that any maintenance, repair, resizing or other works done by anyone other than Satéur will void the warranty on the product.